Frequently Asked Questions

Everything you need to know about your Charlotte Simone order.

What is your shipping policy?

We offer worldwide shipping. UK orders are typically delivered within 2-3 working days, while international shipping timelines vary by destination. All orders are tracked for your peace of mind.

How do I return or exchange an item?

You can return any unworn items with original tags within 14 days of receipt. Please visit our returns portal to generate a label and start the process for a refund or exchange.

Are your products sustainably made?

We are committed to conscious fashion. Many of our pieces use high-quality faux fur and recycled materials, and we work closely with small-scale manufacturers to ensure ethical production standards.

How do I care for my Charlotte Simone piece?

To keep your items looking their best, we recommend professional dry cleaning only. For faux fur items, a light brush with a soft-bristled brush can help maintain the fluffiness and texture.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay for eligible customers.

Will I have to pay customs and duties?

For orders outside of the UK, customs duties and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are collected by the courier upon delivery.